✈️
SAFc Registry
  • ✈️Welcome to the SAFc Registry
  • πŸ“—User Guide
    • πŸ”I. Registration, Login, and Admin
      • πŸ‘©β€πŸ”§Registration
      • πŸ”User identification
      • πŸ”Login
      • πŸ™‹β€β™€οΈAdditional users
      • Removing your company and all accounts from the Registry
    • πŸ“‘II. Registry Dashboard
    • πŸ§‘β€πŸ€β€πŸ§‘III. Registry Users
    • 🏦IV. Accounts
      • πŸ—οΈTypes of accounts
      • πŸ›‘οΈTrusted accounts
      • πŸ˜Άβ€πŸŒ«οΈAccount Privacy
    • πŸ›«V. Account Actions
      • πŸ”1. Issue SAFc (only FPHA)
      • πŸ”‚2. Issue Similar (only FPHA)
      • ➑️3. Transfer
      • πŸ”€4. Split
      • β†ͺ️5. Unbundle SAFcE
      • ⏬6. Batch actions
      • ⬇️7. Retire
      • ⏭️8. Removal and Expiry
      • πŸ›‘9. Block/Unblock
    • πŸ’§VI. SAF Certificates
      • ⏰Validity period
      • ❔Unit type code
    • 🏫VII. Account Holdings
    • πŸ“‘VIII. Public Retirement Table
    • πŸ–₯️IX. Logs
    • πŸ’³X. Invoicing
    • πŸ†˜XI. Help desk
    • πŸ“˜XII. Glossary
      • Example user flows
        • ⬇️Retiring SAF certificates [LPHA]
        • ➑️Transferring SAF certificates [LPHA]
        • ⬇️Retiring SAF certificates [ATPHA]
        • πŸ”€Unbundling SAF certificates [ATPHA]
        • ➑️Transferring SAF certificates [ATPHA]
        • ⬇️Retiring SAF certificates [GHA]
        • ➑️Transferring SAF certificates [GHA]
        • Advanced API usage
    • API documentation
  • πŸ“”Rulebook
    • Rulebook Versions
  • 🏦Registry Governance
  • πŸ’²Fee Structure
  • ❓FAQs
  • Terms
Powered by GitBook
On this page
  1. User Guide

XI. Help desk

Getting help

PreviousX. InvoicingNextXII. Glossary

Last updated 1 year ago

You can contact the registry help desk at any time by emailing or launching the help desk tool with a click of the blue headset icon in the top right corner of the registry.

The help desk tool allows you to message the help desk and select the purpose of your message:

  1. To report a technical bug

  2. To request help with a non-technical problem

  3. To provide feedback to improve the platform

Remember to include all relevant information and click the "Include screenshot" option to help us troubleshoot your issue

πŸ“—
πŸ†˜
helpdesk@safcregistry.org